Frequently Asked Questions

Delivery charges and what courier

Delivery is calculated on weight and size. The cost will be shown in the checkout. Or e-mail and arrange a pickup. 

We use Courier post and all items are tracked. We will send you the tracking number as soon as its packed and out for delivery. 

Which payment methods are accepted in the Online Shop?

Bank deposit
Credit Card
Poli payment
Paypal
Cash on pickup

How long will delivery take?

South Island 1-2 days
North Island 2-3 days
Rural delivery could take long but you will already know that.

Warranty information & returns

Warranty on all products is 3 years

If there is a fault in the first 3 months, we pay for the return courier both ways. 
If its after the first 3 months you send it back to us and we will repair/replace. 

We always keep spares so there will be very little delays in replacements as we want to keep you on the road. 

Ordered the wrong product? 
Return it to us with the original packaging and we will swap it for you.
We will charge the cost of the courier if we need to send another one out. 

Just want a refund? 
Return the product back to us in new un-used condition with all original packaging. We will refund minus the postage we paid and the credit card fee 2.9% (if appliciable). We will advise what this was at the time of the request. Although you did not see the postage cost its built in to the product price. 

Do I receive an invoice for my order?

Yes we supply invoices with all orders. 

Send us an email

Contact: Ali
Address: Richmond near the Palms, Christchurch. 
Please e-mail to arrange pickup and we will send your our address. 

 

E-mail sales@smartEVchargers.co.nz

Phone 022 456 4874